Refund & Cancellation Policy

Charitable donations

Donations made to Mission Hope Foundation are generally non-refundable. Once received, donations may be immediately allocated to charitable activities and programme commitments, including education, healthcare, food assistance, and community welfare.

Duplicate or incorrect payments

If you believe a payment was made more than once or an incorrect amount was paid in error, please contact us within 7 days of the transaction at missionhopefoundation46834@gmail.com.

Please include your name, registered email address or phone number, payment date, amount, transaction ID or Razorpay payment reference, and a short description of the issue. This information enables us to locate and review the payment promptly.

Review and outcome

Refund requests are reviewed on a case-by-case basis. Where a refund is approved, it will be processed through the original payment method whenever feasible, subject to payment-provider and banking timelines. A decision to approve a refund remains at the discretion of Mission Hope Foundation after verification of the transaction and circumstances.

Cancellation

For recurring donations, please contact us as soon as possible if you wish to cancel future contributions. A cancellation request does not normally affect donations that have already been successfully processed or allocated.